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Discussion Questions

Based on the webinar transcript, here are 10 discussion questions that can help guide a thoughtful conversation around patron privacy and data management in Montana’s public libraries:

Discussion Questions

1. What types of data does your library currently collect from patrons, and how do you determine what is necessary versus excessive?

   • Consider how the principle of data minimization is applied in your library.

2. How does your library ensure compliance with the Montana Library Records Confidentiality Act?

   • What procedures are in place for handling requests from law enforcement or third parties?

3. What are some practical steps your library has taken to protect personally identifiable information (PII)?

   • Think about both physical and digital safeguards.

4. How does your library manage access to patron data among staff?

   • Are there role-based permissions or regular password updates in place?

5. What challenges have you encountered when balancing patron privacy with operational needs (e.g., hold pickups, overdue notices)?

   • How have you addressed these challenges?

6. How do you handle situations where a parent or guardian requests access to a minor’s borrowing history?

   • What policies or forms are in place to manage this?

7. What strategies does your library use to anonymize data for reporting or grant applications?

   • How do you ensure that aggregated data cannot be traced back to individuals?

8. How do you train staff on privacy and confidentiality best practices?

   • Is this training ongoing, and how is it reinforced?

9. What procedures are in place for data retention and deletion in your library?

   • How do you decide when and how to securely dispose of patron data?

10. Have you reviewed your library’s use of third-party vendors and their data practices?

    • What steps do you take to ensure patron data is protected when using external services?

Discussion questions generated by Microsoft Copilot from webinar transcript.

Recording

Managing data effectively is essential for protecting patron privacy and meeting legal obligations in today’s libraries. This one-hour presentation is designed for public library directors and staff seeking practical guidance on data management practices that safeguard sensitive information. Participants will gain a clear understanding of what qualifies as Personally Identifiable Information (PII), the legal requirements for protecting library records, and how to distinguish between different types of library data.

(51:48)

MSL Resources and Consulting

You can learn more about using and protecting data in a variety of ways.

• Review the MSL Data and Statistics webpage
• Review data from the Public Libraries Survey
• Review your local library's policies and reports
• Contact your MSL Consultant

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