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View and Reflect

Site: MSL Learn
Course: Legal Topics: Drafting, Enforcing, and Managing Operational Policies
Book: View and Reflect
Printed by: Guest user
Date: Sunday, 5 October 2025, 6:02 AM

Description

Work through this section to access discussion questions, webinar recording, speaker information, and resources. 

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Table of contents

About our Speaker

Kris Goss is the Director of the Library Learning Hub at Helena College - University of Montana. Kris also serves as an attorney and currently works with the firm of Jackson, Murdo, & Grant, P.C. in Helena. 

Kris previously worked with the Montana School Boards Association and served as a law clerk in the chambers of the Honorable Sam E. Haddon in the United States District Court for the District of Montana. Prior to law school, Kris worked as the Governor’s K-12 Education Policy Advisor and Deputy Communications Director in the administration of Governor Judy Martz.  

Kris earned a law degree from the University of Montana School of Law, a Master of Arts in Library and Information Studies from the University of Wisconsin, and a Bachelor of Arts from Carroll College. He serves as the Vice Chair of the Trust for Montana Libraries Board of Directors and serves on the Montana Library Association Intellectual Freedom and Government Affairs Committees. 

Discussion Questions

This session covers

  • Importance of Policies
  • Policy Development
  • Specific Policy Areas
  • Benefits of Effective Policies

General Understanding

  1. Why are operational policies essential for libraries? How do they contribute to continuity, consistency, and legal compliance?
  2. What are the five key goals of effective library policies as outlined by Kris Goss? Can you think of examples from your own library that align with these goals?

🔹 Policy Development & Adoption

  1. What is the legal basis for library boards to adopt policies? How does this vary between public libraries, library districts, and school libraries?
  2. What role should public input play in the policy adoption process? How can libraries ensure transparency and community trust?
  3. What is the value of having a “policy on policies”? How might this help clarify the distinction between policies, procedures, and handbooks?

🔹 Drafting Effective Policies

  1. What are some best practices for drafting clear and accessible policies? How can formatting, plain language, and codification improve usability?
  2. How should libraries balance specificity and flexibility in policy language? What are the risks of being too vague or too detailed?
  3. How can libraries ensure their policies are accessible to all patrons, including those with disabilities or language barriers?

🔹 Policy Enforcement & Management

  1. Why is consistent enforcement of policies critical? What are the potential legal and ethical consequences of inconsistent application?
  2. How can policies support staff in real-time decision-making? Can you think of a time when a clear policy helped—or would have helped—resolve a difficult situation?
  3. What are the benefits of regularly reviewing and updating policies? What triggers should prompt a policy review?

🔹 Specific Policy Areas

  1. Which of the following policy areas does your library currently have in place?
    • Volunteer policies
    • Meeting room use
    • Patron conduct
    • Complaint/reconsideration procedures
    • Accessibility and translation
      Are there any gaps that need to be addressed?
  2. How does your library handle the balance between board governance and staff operations? Is this clearly defined in your policies?

🔹 Reflection & Application

  1. What is one policy in your library that could benefit from revision or clarification? What steps would you take to begin that process?
  2. How can your library better involve staff, board members, and the community in policy development and review?

Discussion questions generated from the webinar transcript using Microsoft Copilot.

Recording

(57:57)

MSL Resources and Consulting

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