Section outline

    • Customer Service Book
      Students must
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      Please read this book to learn about customer service in the context of youth services. This book will cover the following topics:

      • Building Relationships with Youth and Families
      • The Reference Interview
      • Reader's Advisory
      • Unattended Children

    • Customer Service Quiz
      Students must
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      You will need to complete this short quiz before progressing onto the next section.

      Each response must include a minimum of 20 words.