2023-Tech-ASPeN: Using ASpeN: Where to get help

Spend at least 30 mins on this activity

Go through the activity to the end

To move through this you lesson you will choose your role--Director/Designee, Staff, or Trustee--to learn EVERYTHING you need to know to successfully use ASPeN.

You will read, watch videos, and take short quizzes to complete this activity.

Minimum time to complete is 30 minutes.

Where to get help

Watch the video and read the text to learn about how to get help with ASPeN. At the bottom of the page you will chose your path to the next topic.

It is easy to get help with ASPeN.

This is done by opening a helpdesk ticket. Our helpdesk ticket system is monitored regularly and someone will usually respond soon.

It is best to open a ticket rather than send an email to an individual because there are back up people available to monitor tickets in case the primary technical support person is not available.

You can open a ticket from multiple access points:

From the bottom of pages in the Services to Libraries section on the MSL Website

Image of the link from the bottom of the MSL webpage

Here on MSL Learn

From within ASPeN.

This is an image of the ASPeN Landing page showing the major links.

All of these links go to the same place, the MSL Helpdesk. At the MSL Helpdesk you can open a ticket and connect with MSL staff who will help you.

Please select the button that best applies to your situation to proceed.

You have completed 5% of the lesson