Measuring Outcomes

Using young adult activities as an example: how could the outcomes be measured? 

Young adults identify the library as a welcoming space to hang out and young adults report feeling welcome in the library would require feedback from young adults. 

Staff could create a short survey postcard asking young adults how welcome they feel in the library on a scale of 1-5, how they like to use the library, and if they have any ideas for additional library programs or services. 

These postcards could be left in the YA section of the library or handed out at YA programs such as the board game afternoon. 

More young adults use the library as a gathering place and more young adults attend library programs could be measured by staff observation. 

The director can share the library’s evaluation data with the board as part of the monitoring process.