Customer Service

It’s very important that you show the patron that you are interested and invested in their question, but you are not judging them for it. All questions should be treated with respect and enthusiasm. Maintaining eye contact and focusing your entire attention on the patron are excellent ways to do this. In some cases, especially with tweens and teens, you may find patrons asking questions that are more sensitive in nature or on topics that might be embarrassing. It’s very important to make sure that your body language, tone of voice, and expression remains friendly, polite, and welcoming, as you don’t want to make your patrons feel even more self-conscious than they already do.